Helping Small Businesses with Technical Support - One Day at a Time

Yesterday I got an urgent call from one of my small business clients in Portland, Oregon.

They had a Windows computer that failed and had entered recovery mode. That means it wouldn’t boot and they couldn’t use the machine - a huge problem because this was a counter computer that helped run their point-of-sale (POS) software. They needed this thing up to ring in their sales! Yikes!

So when I arrived, I used a couple of tools to try to diagnose and repair the system.

I popped in to a command prompt and issued a few commands to check and repair its system files, to check the disk and repair it, and to fix the master boot record of the machine.

I then powered the system down and turned it back on. It then mounted its disk and launched the o/s. We got back in to the desktop and could start ringing up customers.

Huzzah!

Now, the machine was under a professional warranty and could have been repaired by the OEM by dispatching a technician, have them wipe the machine, reinstall its operating system, drives, and applications; a process that could have taken a few days. Ich - a few days!

Myself, that fix took about an hour.

Why?

Because I knew how to run these steps because of experience.

I’ve got 30+ years of experience with microcomputers … experience that goes beyond knowing what buttons to push during a recovery process. It’s this experience that I bring to every engagement that helps reduce time and extend value to my clients, to get them back and running as quickly as possible without having to wait for a traditional support process which may be well-intentioned yet time-consuming.

If you’d like that kind of IT support for your small business, please give me a ring!

R