Most emergencies receive a response within one business hour, often much sooner; we like to clock our response time within 15 minutes. Whether it's a ransomware attack, workstation or server failure, internet outage, or email problem, our priority is getting your business operating again as quickly as possible. We also work to identify the root cause so the same issue is less likely to happen again.

Many businesses rely on a knowledgeable employee or family member until technology becomes critical to daily operations. We provide professional planning, cybersecurity, backup strategies, documentation, vendor management, and long-term support that goes well beyond fixing computers. Our goal is to reduce downtime, improve security, and let your staff focus on their actual jobs.

Absolutely. Most of our clients have between 2 and 50 employees. Our “sweet spot” is 10. We understand the challenges small businesses face because we've worked with them for more than 20 years. Our recommendations are practical, cost-effective, and designed to give you enterprise-level reliability without an enterprise-sized budget.

Yes. Cybersecurity is one of our core services. We help businesses implement layered security that includes multifactor authentication, secure backups, endpoint protection, email security, employee awareness, and ongoing monitoring. No solution can eliminate every risk, but a strong security strategy dramatically reduces the likelihood and impact of an attack.

No. While many of our clients are located in Vancouver, Washington and the Portland metropolitan area, we also support organizations throughout the Pacific Northwest using secure remote management tools. When an on-site visit is needed, we're available throughout Southwest Washington and the greater Portland area.

No. We're not tied to a single manufacturer and we don’t profit off capital asset acquisition. We recommend solutions that best fit your business, budget, and long-term goals. Whether you need new computers, servers, networking equipment, Microsoft 365 licensing, backup solutions, or cloud services, we'll help you make informed decisions without unnecessary upselling.

Our services are billed at a straightforward hourly rate with no long-term contracts required. We also offer discounted prepaid support retainers for businesses that need ongoing assistance. Before beginning larger projects, we'll discuss the scope, expected costs, and available options so there are no surprises.