Workflow

Human behavior shapes the flow of business and how work gets done. If information technology is introduced that grains against the behavior of your staff or their expectations, adoption is almost assuredly never to be had. If the technology doesn't compliment what your people are already doing it is likely that the technology project will fail; if the technology reduces speed, accuracy, and reliability in a business process, it will demonstratively fail.
 
The Gartner Group estimates that over 73% of IT projects fail. Don't become a statistic. Good technology projects start by examining workflow - human behavior and expectation should shape technology deployments. Nothing is ever solved by cramming new tech down the throats of people who don't want it or can't use it. Put our experience to work.