RDC via RWW Misrepresented Resolution on Windows 7 Station

Written on April 6, 2010  |  by RP Mickler  |  Leave a Comment Leave a Comment  |  Bookmark and Share

Just FYI -

An oddball thing that I encountered today.

I had a user using Remote Web Workplace on a Windows 2003 Server to connect to a Windows XP box behind the firewall. The user was using IE8 on a Windows 7 box. The default options were chosen to connect Full Screen to the remote PC.

The connection was established appropriately except that the screen resolution was always off, forcing vertical and horizontal scroll bars. I couldn’t figure out why it wasn’t scaling the resolution correctly; it was always taking the next highest resolution up. It was very odd.

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Finally, I figured out that his browser’s zoom control (IE8) was set to 75-percent. When I set the zoom control to 100-percent, the scaling must have been communicated accurately through the RDC ActiveX control, and the problem went away: I got a perfectly scaled screen with no scroll bars.

That one took me a little while to figure out. Just FYI to anybody out there who encounters something similar.

R

Eva says:

Commented posted on: May 11, 2010

Thanks so much for this! I was searching around trying to find a fix for this really really annoying problem.

Who would think that scrolling around a screen could be so offputting!

Thanks again,
Eva :)

RP Mickler says:

Commented posted on: May 11, 2010

You’re very welcome! Thanks for reading, Eva!
R

Chris says:

Commented posted on: May 26, 2010

THANK YOU!!!!!!! this has been driving me crazy for the last few months! i owe you a beer

RP Mickler says:

Commented posted on: May 26, 2010

HA! Glad it could help – it was pretty mind-wrenching for me as well…!
R

Spencer says:

Commented posted on: September 9, 2010

Great work. A simple solution to a seemingly complex problem!

RP Mickler says:

Commented posted on: September 9, 2010

Thanks Spencer!
R

rww – screen resolution | Kontorscenter – Service says:

Commented posted on: April 6, 2011

[...] http://www.micklerandassociates.com/rdc-via-rww-misrepresented-resolution-on-windows-7-station/ [...]

Curt says:

Commented posted on: September 23, 2011

Many thanks! Saved me hours of troubleshooting.

Regards,
Curt

Wolf Lupo says:

Commented posted on: January 5, 2012

You literally saved my life!
Tried for WEEKS to fix this – and then such a simple sulution :)

Thank you soooo much :)

RP Mickler says:

Commented posted on: January 5, 2012

No problem, Wolf … thank you! Glad it was helpful …
R

MArcus says:

Commented posted on: February 26, 2013

Wicked! cheers mate!